What are you saying by the way you answer the phone
or greet people face to face?

THE DOOR OPENS/THE PHONE RINGS:

"How many customers/patients and employees will you
send to your competition today?"

 

By the way you greet people you are saying:

·        We have experience . . . or NOT 

·        We care . . . or NOT

·        We are fair . . . or NOT

·        We can get the job done . . . or NOT

·        We want to help . . . or NOT

·        You are important … or NOT

You make the decision on how I see you and your business
by the way you answer the phone or greet me face to face. 

  • Did you convince me by the way you greeted me today that you are qualified to take care of me?
  • By the way you greeted me today did you reassure me that I want to continue being your customer?
  • By the way you greeted me today are you inviting me to be frustrated with you and your business?
  • By the way you greeted me today did you imply that you have too much business already?
  • By the way you treated me today, did you make me want to choose you over your competitors?
  • By the way you treated me today did you make me want to tell others about the excellent service I received?